Bluesky’s Financial Controller, Anish Chandra, would like to one day see his customer service representatives speak fluent Chinese.
Members of Samoa’s tourism industry gathered this week at the Tanoa Tusitala Hotel for the “China Ready” seminar to learn from Marcus Lee, chairman of the International China Investment forum, on how to best cater towards a growing market of Chinese tourists.
Mr. Chandra said he is eager to reach out to Chinese business people and show them the extensive fiber cables and network that exist in Samoa.
In attending the seminar hosted by the Samoa Tourism Authority, Mr. Chandra aims to learn more about what Chinese tourists actually want and need in order to provide the right products and services.
“We already have a tremendous technical team that manages our network, so I think technologically we are ready.”
While the company is of the view that they are technologically ready to embrace the opportunity, he said they might need to consider upgrading their customer service to cater for Samoa’s new international visitors.
“We probably need to look at hiring some Chinese nationals to be our partners in communication, and basically need to up our speed in customer service.
“But I think managing and maintaining a Samoan culture will give them a new experience, which they would be amazed to see.”
“A Samoan person speaking fluently in Cantonese, in Mandarin, and that would be something amazing for them,” added Mr Chandra.