Dear Editor,

Re: Chamber targets customer service 

Wonderful to read they’re making available these training for those who deal with the public in their profession. 

When you have businesses such as hotels, airlines, stores, restaurants etc great customer service is a difference between repeat customers and your bottom line.

As a Samoan living abroad yet comes home once or twice a year, it is very clear how much we lack great customer service in all line of business.

 Facial expression can either invite someone to approach you or turn them away. 

Business owners not only need to learn these skills but they also need to train their employee’s, after all it is part of their job. 

Great customer service is approaching the customer not the other way around, asking lead in questions not a yes or no question, taking time to explain or offer options to the customer and most importantly knowing your product in other words able to talk about the product or different products that you sell and ending the conversation with a thank you and inviting them back.

So many times we turn customers away before they even set foot in your place of business. 

I hope the attendees will take what they’ve learned implement them with consistency and not be money and time wasted. Good luck. 

Stella 

Boston Ma